INDUSTRY-LEADING PROTECTION
Protection Guaranteed.
The Vertex Comprehensive Warranty covers your equipment for up to NZD $10,000,000 per incident. Use our products with total confidence.
The Myth: "Aftermarket Oil Voids My Warranty."
Let’s clear this up once and for all
MYTH
“If I use aftermarket lubricants instead of OEM-branded oil, my equipment warranty will be voided.”
FACT
“As long as the lubricant meets the manufacturer’s specifications, your Vertex warranty remains 100% intact.”
The Legal Truth
This is the single biggest misconception in our industry. Original Equipment Manufacturers (OEMs) cannot void a machine warranty simply because you used a different brand of lubricant.
As long as the fluid meets the specific viscosity and performance standards required by the manufacturer, your warranty remains 100% intact. Vertex ensures every drop meets and often exceeds these strict criteria.
The Two Layers of Protection
Double assurance for total peace of mind
1 Official OEM Approvals
For critical machinery, Vertex holds official approval letters from the world's leading engine manufacturers, including Scania, Daimler, Mercedes, Cummins, Mack, Volvo, and Renault. This means our product has been tested and certified by the engine builder themselves.
- ✓ Direct manufacturer approval
- ✓ Factory-tested formulations
- ✓ Global OEM recognition
2 The Vertex Performance Guarantee
We offer the Vertex Comprehensive Warranty. If we recommend a product for your machine, we stand behind it. If a mechanical failure is found to be caused by our lubricant, we repair or replace the equipment.
- ✓ Up to $10M coverage per incident
- ✓ Written technical recommendations
- ✓ Independent lab testing
Coverage & Limits
The fine print made clear
Coverage Limit
Up to NZD $10,000,000 per incident for parts and labour on damaged equipment.
Our Word is Final
If the Vertex Technical Team provides a written recommendation that differs from the OEM, our recommendation takes precedence and defines the warranty period.
Manufacturer Compliance
Warranty applies when equipment is operated within manufacturer specifications for load, speed, and temperature.
Products covered by our warranty
Protection for all critical lubrication applications
- Diesel Engine Oils
- Agricultural/ Earthmoving Power Train Oils
- Automotive/ Agricultural/ Earthmoving Gear Oils
- Automotive/ Agricultural/ Earthmoving Greases
- Compressor Fluids
- Diesel Engine Oils
- Engine Coolants
- Food Grade Lubricants
- Heavy Duty Drive Line Oils
- Hydraulic Fluids
- Industrial Gear Oils
- Manual Transmission Fluids
- Motorcycle Engine Oils
- Passenger Vehicle Engine Oils
- Engine Coolants
- Power Steering Fluids
Excluded from our warranty
For complete transparency
- Aerosol Products
- Products used in racing or motorsport applications
- Brake Fluids
- Chain and Bar Lubricants
- Hand Cleaners
- Anti-Seize Products
- Chain Lubricants
- Friction Modifiers
- Heat Transfer Oils
- Metal Working Fluids
- Oil Spill Products
- Planer Bed Lubricants
- Running-In Oils
- Saw Lubricants/ Coolants
- Suspension Fluids
- White Oils
- Any Products not used in accordance with TDS, MSDS, or industry standards.
- Improper Use or Storage
- Wear and Tear
- Acts of God
- Additives
Note: This list is not exhaustive. Please refer to the full warranty document for complete terms and conditions. Contact our technical team if you have questions about specific applications.
The Claim Process
Simple, transparent, and fair
Notify Us
Submit a Claim Notice in writing within 30 days of discovering the issue.
Email or written notification to our warranty department
Provide Proof
Submit purchase receipts and service records showing maintenance history.
Documentation proving regular maintenance and Vertex product usage
Sampling
Take an oil sample from the affected equipment for independent laboratory analysis.
Oil sample sent to independent laboratory for testing
Resolution
We investigate using independent labs. If we are at fault, we pay for the repair.
Full coverage for parts and labour up to policy limits
Claim Response Time
We aim to complete our investigation within 14 business days of receiving all required documentation and samples. Complex cases may require additional time, and we will keep you informed throughout the process.
Questions About Your Warranty?
Our technical specialists are here to answer your questions about warranty coverage, OEM approvals, and product recommendations for your specific equipment.
